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Total Quality Management Jayakumar Ebook Downloadbooksks Latest




Quality Management Systems Quality management also applies to organizations using the Lean concept, as well as to manufacturers. IEEE defines Quality Management Systems as "an organization's efforts to continuously improve its own performance by identifying and solving problems that impact its operations, products, services, processes, people, and systems". This may be done by designing and implementing tools and techniques to help the organization in the improvement of their processes and procedures. Quality management is the strategic planning and management process used to monitor the process and deliver the highest level of quality in terms of performance, customer needs, product and service output, safety, efficiency, and profitability. The basic quality management elements include: Quality definition; Quality objective; Quality assurance; Quality control; Quality improvement; and, Quality policy. IEEE definition Quality Management Systems is; "The systematic, planned, and disciplined process for coordinating people and system resources to meet a well-defined goal for product or service quality". Total Quality Management principles are: By changing the standards, the customer will, in effect, change his or her behavior. Through product design, the customer can choose the quality aspects of products that he or she wants. Every person is a stakeholder in the quality of the company's products or services. The company should clearly define its product and service quality strategies, objectives, and metrics. The customer should be involved in the process. The most efficient and effective improvements should be chosen and implemented. Total Quality Management Systems are not new, but have been gaining acceptance within a number of industries and organizations around the world. Quality Management Systems will continue to grow as organizations become more accountable to their customers and more aware of the need to remain competitive. In the late 1990s, quality control and quality assurance were combined to produce a more effective system. Quality management began to change from a term primarily used to describe a "new way of doing business", to a systematic approach to improving the quality of a product or service. Industrial management systems, and continuous improvement became very popular in the 1980s. Most quality control programs have been improved over the years to produce better products and services. Early 1900s He also advocated the application of science to the study of human problems and of the causes of human behavior to make things better. Quality Management is the systematic, planned and disciplined process to realize the customer need by ensuring that the quality of products or services is in accordance with the customer expectations. In Total Quality Management, quality is viewed as




Total Quality Management Jayakumar Ebook Downloadbooksks Latest

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